FAQ

1. How long does shipping take?
Processing: 1-3 business days. Shipping: 5-10 business days (contiguous US). You'll receive tracking via email.

2. What are shipping costs?
Calculated at checkout based on weight/destination. Free standard shipping on orders over $[amount].

3. Do you ship outside the contiguous US?
Currently, we only ship to the contiguous 48 states.

4. What types of knives do you offer?

  • Chef's Knives (8", 10") – all-purpose chopping, slicing, dicing.

  • Paring Knives (3-4") – peeling, trimming, detail work.

  • Bread Knives – serrated edge for breads, desserts.

  • Utility Knives (5-7") – smaller tasks, fruits, vegetables.

  • Santoku Knives – Japanese-style, fish, meat, vegetables.

  • Knife Sets – complete sets with block or roll (service for 4-12).

Materials: High-carbon stainless steel (5Cr15MoV, 56+ hardness), Damascus steel, ceramic.

5. What types of cutting boards do you offer?

  • HDPE (High-Density Polyethylene): Durable, non-porous, dishwasher-safe, ideal for heavy use.

  • LDPE (Low-Density Polyethylene): Flexible, lightweight, easy ingredient transfer.

  • Polypropylene: High heat resistance (up to 320°F), smooth surface.

  • Double-Sided Boards: Two sides for raw and ready-to-eat foods (prevents cross-contamination).

  • Antimicrobial Boards: Built-in antimicrobial protection.

Sizes: Small (12"x8"), Medium (15"x10"), Large (18"x12"), Extra Large (24"x18").

6. What types of spice jars do you offer?

  • Glass Jars with Stainless Steel Lids: Airtight seals, shaker lids (dual-function), clear visibility, various sizes (4-16 oz).

  • Ceramic Jars: Decorative, glazed finish, often with bamboo/cork lids.

  • Magnetic Jars: Glass with magnetic base for refrigerator/metal surface storage.

  • Wooden Jars with Glass Insert: Natural look with glass inner jar for food safety.

Features: Airtight seals, dual-function lids (shaker/spoon), labels included, dishwasher-safe glass.

7. How do I care for my knives?

  • Cleaning: Hand wash with warm water and mild detergent. Rinse and dry immediately. Do not put in dishwasher (can damage handles and blades).

  • Storage: Store in knife block, magnetic strip, or blade guards. Do not store loose in drawers.

  • Sharpening: Hone regularly with honing steel; sharpen professionally as needed.

  • Cutting surface: Always use on cutting boards (wood, plastic) – never on glass, stone, or metal.

8. How do I care for my cutting board?

  • HDPE/Polypropylene: Dishwasher-safe or hand wash with hot soapy water. Rinse and dry.

  • Wood/Bamboo: Hand wash only; do not soak. Dry immediately. Apply food-grade mineral oil occasionally to prevent drying/cracking.

  • Replace boards with deep knife grooves or excessive wear (can harbor bacteria).

9. How do I care for my spice jars?

  • Glass jars: Dishwasher-safe (check lids – hand wash recommended). Dry thoroughly before refilling.

  • Wooden jars: Hand wash glass insert; wipe wood exterior with damp cloth; dry immediately; oil occasionally.

  • Lids: Clean seals regularly to prevent mold. Replace if seals become worn.

  • Refilling: Ensure jars completely dry before adding new spices to prevent clumping.

10. What safety standards do your products meet?

  • Knives: High-carbon stainless steel blades; comply with sharp object safety requirements.

  • Cutting Boards: Food-grade, BPA-free plastics meeting FDA 21 CFR requirements. Non-porous, easily cleanable.

  • Spice Jars: Food-grade glass/ceramic meeting FDA lead/cadmium leaching limits. BPA-free plastic components.

11. What payment methods do you accept?
Visa, Mastercard, Amex, Discover, PayPal, Apple Pay.